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I'm Sorry. What Was The Question?

July 14, 2020 by Jose Rodriguez in Framework

Be the first to ask clarifying questions, if there’s something that you don’t understand. Also, if someone asks you a question, ask those “extra” questions to know exactly what they need to know or need you to do.

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July 14, 2020 /Jose Rodriguez
question, stephen r. covey, 7 habits, 7 habits of highly effective people, questions, right questions, answers, call center
Framework
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How An Effective Apology Can Improve Communication

July 14, 2020 by Jose Rodriguez in Framework

Many of their statements (can’t really call them apologies) are about themselves and neither admit fault nor clearly say what they’ll really do to make amends.

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July 14, 2020 /Jose Rodriguez
call center, feelings, apology, apologies, responsibility, insurance
Framework
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